(last database update: Sat Jul 5 18:24:03 2008 PST)
Q I am a local customer. Can I place an order online and come pick
up the product in person?
A To pick up product in person, simply make a list of titles you
want and bring it to our warehouse.
Do not place the order online as all online orders are for shipping out only.
Q How do I check the price and stock status?
A To check the price and stock status, follow these steps:
- Logon to your C&L Account to ensure your personal member price is displayed.
- enter the title or UPC information and perform search.
- on the results page, your member price is shown on the right hand side and the stock status is
indicated by the colour bar to the left of the title listing.
Click on the colour bar to bring up a legend explaining the colours.
Q I do not own a credit card. How can I order online?
A We accept payment by Money Order. Send a money order that is sufficient to
cover the cost of your order plus shipping and taxes to:
C&L Internet Club
100-3731 North Fraser Way
Burnaby, BC
V5J 5J2
Your money order will be applied to your C&L account, after which you may place your order online.
Q I work all day and I'm not at home to sign for my shipment. On the initial
shipment, however, you will only ship to my credit card billing address. What do I have to do?
A For security reason, we can only ship to an address that matches
your credit card bill-to address. You can call your credit card company and advise them to add an
"alternate shipping address" to your credit card profile. Once we are able to confirm your alternate address
with the credit card company, we can then ship to the alternate shipping address.
Q Can you ship to a 3rd party address such as my relatives or friends?
A We are unable to do drop ship at this time.
Q If I pre-order a DVD, would you notify me when it is available
so that I may place additional orders to group and save on shipping?
A You may check the "notify when available" box underneath
the title listing. An email is automatically sent when the checked item is in stock.
Q Your shipping charge is too high. Why does it cost about $8.00
to ship 1 DVD?
A Our shipping charge is based on express courier service rates.
(Trackable 1-2 days service). You can save by grouping up to 4 DVDs for the same shipping cost as a single DVD.
Note that our definition of a single DVD includes multi-disc box sets.
Q How do I change my credit card information online?
A You may enter your new credit card information during checkout
prior to confirming your order online. Simply select the Pay with Credit-card option and the system
will prompt you for your new credit card information.
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